Support
Centered Health LLC
Get help
Email us anytime at support@getcentered.health. We respond to every message, usually within one business day.
If you are enrolled in our care program, the fastest way to get guidance about your baby's protocol is the in-app chat — it has your full context and is available around the clock.
Common questions
- Signing in — the app uses a one-time code sent to your email. No password to remember. If a code doesn't arrive, check spam, then email us.
- Managing notifications — turn push notifications on or off in your device settings, and email/SMS preferences in the app under Account & Settings.
- Requesting a copy of your data — email us and we'll provide it.
Deleting your account
You can delete your account from Settings on eczemababy.ai (signed in), or by emailing weston@getcentered.health from your account email. We process email requests within 30 days.
What deletion does: it removes your login and sign-in identity. Your family's clinical record is retained under our "stop and retain" policy — see your Permission & Understanding document — and remains available if you return.
If you want to fully withdraw from the program (stop all check-ins and ongoing review), just message us in the app or email us — that's a separate step and we'll confirm it.
Records we are legally required to retain (for example, payment and tax records) are kept for the period the law requires, and data lives on secured infrastructure with regular encrypted backups. Questions about specific data (for example, particular photos)? Email weston@getcentered.health any time.
A note on care
Centered Health provides wellness guidance and does not replace your pediatrician. If you believe your child is experiencing a medical emergency, call your doctor or emergency services immediately.
Legal
Centered Health LLC · 1111B S Governors Ave #23930, Dover, DE 19904